About

FAQ

• Where is the store based?

  Manorville, NY

• Contact Information

  Email: [email protected]

• Do you accept orders placed outside of the US?

  Yes we take orders from all countries

• How long will it take to receive my order?

  Processing time takes about 1-6 weeks based on what orders have been placed. All premade orders will ship out 1-2 days after purchase. We only use priority mail unless it is upgraded to express. Priority usually takes 1-3 days

  Samba orders take 1-2 Months to create due to frame development, please order ahead of time.

  **If the due date you need your order on was not confirmed with us before you placed the order please do not expect it to arrive by that day**
  **Based on busy season and specific holidays the processing time is not guaranteed, during Halloween and festival season please order ahead of time since some orders may take over 6 weeks due to high volume of orders**

• Payment Policy

  All items must be paid in full or with a deposit before we start working on your order.

  Payment must be paid in full and processed before your order is shipped out.

  I accept credit cards and paypal payments.

  Please read return policy before purchasing any items.

• Custom Orders

  We do take all custom orders for dance costumes, Halloween costumes, fitness comps and samba. Please contact us for more information.

• Sizing

  We make EVERY size!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.